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Customer Service Excellence Program

Consumers Are Statistics, Customers Are People!

A COMPREHENSIVE 2 DAYS PROGRAM ON UNDERSTANDING THE 'WHATS' AND 'HOWS' ABOUT PROVIDING EXCELLENT CUSTOMER SERVICE.

For Business Owners, Managers, Executives, Supervisors, Team Leaders & Operational Employees. 

Available in English, Arabic & Bahasa Melayu

Introduction

In this highly competitive economy, the most important key to succeed is excellent customer service. In reality, there are no results within the organization; all results are on the outside. Results are produced by the customer who converts the costs and efforts into revenues and profit through his willingness to exchange his purchasing power for a product or service.

The product or service that your company provide, every employee in the organization, the fund that you have invested, and the time your organization spend, are focusing in one objective; creating satisfied customers.

This customer service training programme is designed for business owners, managers, executives, supervisors, team leaders, and operational employees so they can understand the 'WHATs' and 'HOWs' about providing excellent customer service.

The Customer Service Excellence Course

Programme Conceptual Overview
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SESSION ONE

Ice Breaking Session
Introduction
Personal Development 
Everything Begins With You
Train The Trainer Program for Teachers

SESSION TWO 

Intrapersonal and Interpersonal effectiveness
Effective Communication
What Is Business? 
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SESSION THREE

The Customer Is The Business
PhD in Human Relations
The key principles of Service Excellence

SESSION FOUR 

The Real Needs of the Customer
How to take action today 
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SESSION FIVE

Colered Brain Concept
Emotional Drivers Force

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SESSION SIX 

How to build higher levels of customer satisfaction
How to build loyal customers
 
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SESSION SEVEN

How to win new customers

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SESSION EIGHT

How to build a sustainable competitive advantage
Feedback, and Closing session

DISCOVER & EXPERIENCE UNIQUE TOOLS & MANUALS


SEE ALL TOOLS

SOME ORGANIZATIONS THAT DR. ALI HAVE SERVED...

THANK YOU ALL FOR YOUR TRUST AND CONFIDENCE.


EXPERIENCE DR. ALI'S TEACHING; BOOK A FREE SESSION


Dr. Ali offers a free 2-hours to half-day session on any of the topics mentioned in this website to the top managemet of your organization.

This free sesstion is based on first-come, first-served basis
Transportation & accommodation are borne by the organization.

Book now      See Workshop Requirements 

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DR. ALI QASSEM'S BOOKS

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