A COMPREHENSIVE 2 DAYS PROGRAM ON UNDERSTANDING THE 'WHATS' AND 'HOWS' ABOUT PROVIDING EXCELLENT CUSTOMER SERVICE.
For Business Owners, Managers, Executives, Supervisors, Team Leaders & Operational Employees.
Available in English, Arabic & Bahasa Melayu
Introduction
In this highly competitive economy, the most important key to succeed is excellent customer service. In reality, there are no results within the organization; all results are on the outside. Results are produced by the customer who converts the costs and efforts into revenues and profit through his willingness to exchange his purchasing power for a product or service.
The product or service that your company provide, every employee in the organization, the fund that you have invested, and the time your organization spend, are focusing in one objective; creating satisfied customers.
This customer service training programme is designed for business owners, managers, executives, supervisors, team leaders, and operational employees so they can understand the 'WHATs' and 'HOWs' about providing excellent customer service.
The Customer Service Excellence Course
Programme Conceptual Overview
SESSION ONE
Ice Breaking Session
Introduction
Personal Development
Everything Begins With You
SESSION TWO
Intrapersonal and Interpersonal effectiveness
Effective Communication
What Is Business?
SESSION THREE
The Customer Is The Business
PhD in Human Relations
The key principles of Service Excellence
SESSION FOUR
The Real Needs of the Customer
How to take action today
SESSION FIVE
Colered Brain Concept Emotional Drivers Force
SESSION SIX
How to build higher levels of customer satisfaction
