Two Days Dealing with Difficult Employees Training Program
There are many people in organizations who do not perform their jobs as expected from them; do not focus on or care for their organization’s achievements and getting worse every day. They do not help in the progress of accomplishing tasks, never help others, and they have many other symptoms that make the life of everyone associated with them a living nightmare. Therefore, I call them ‘The Viruses of the organization’.
This highly Interactive and Comprehensive training program on How to Deal with Difficult Employees is based on the latest practical, scientific and psychological researches on the subject. It is most applicable and can be adopted by anyone who is seriously looking forward to learn the skills of Dealing with Difficult Employees.
THE 2 DAYS WORKSHOP
SESSION ONE
Ice Breaking Session Getting To Know You Game
Introduction
SESSION TWO
What motivates difficult people to do what they do at work
Types of difficult people
SESSION THREE
People Reading
Everything DiSC Explained
SESSION FOUR
Strategies for dealing effectively with each difficult type
SESSION FIVE
Eliminate difficult encounters
Active-listening skills that help you find the root cause of conflict
SESSION SIX
Using The Colored Brain Concept
SESSION SEVEN
Using the Emotional Drivers force to resolve conflict
SESSION EIGHT
beware of potentially violent behavior Implementation Techniques Feedback and Closing Session
