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The Importance Of Effective Communication

“In order to improve your communication skills you have to increase your self-confidence. Your level of self-confidence and your self-esteem affect the way you communicate, the words you choose, and the perception that others see of you.”

Part Three


Poor communication skills make it difficult for you to communicate your thoughts and feelings to others. It creates most of the problems, such as misunderstanding that leads to confusion and conflicts, which cause stress and anger.

On the other hand, good communication skills create shared understanding and build good and strong relationships between people. Therefore, learning, practicing, and mastering effective communication skills are important to every individual in his/her personal life, social life, and in the workplace.


There are people who are naturally good communicators. They have the right tone of voice, good body language, and the other effective communication means. However, good effective communication is a skill, and like any other skill; we can learn and develop.


In order to improve your communication skills, the first thing you do is to increase your self-confidence. Your level of self-confidence and your self-esteem affect the way you communicate, the words you choose, and the perception that others see of you.


The second is that you have to learn the habit of always being re-educated. The more information you have, the easier for you to convey your messages and thoughts. You can achieve that by reading books, articles, newspapers and magazines, and by listening to and watching the useful media. These can help you increase your vocabulary, your sentences structures, and will improve your Mental Agility.


Being among and observing good communicators and learn from them, are other helping methods to improve your communication skills.


The third is to have the right attitude and an open-mind; accept other people’s opinion, comments, and criticism, respond to them with empathy and understanding.


The fourth is to choose the right communication channel. One should determine which is the best way or method to convey a message; either mail, e-mail, telephone conversation, or face-to-face.


The fifth is to show the person you are talking to that you care by focusing on him/her and on his/her message. You can achieve that – while communicating face-to-face - by having good eyes contact and paraphrasing.


Good eyes contact keeps the person to whom you are talking alert, and makes him/her feel that you are speaking directly to him/her, which will make him/her feel good and increase his/her attention to you.


Paraphrasing is repeating words that the person mentioned and sharing or giving positive comments. Everyone likes a complement. If I ask you, for example, where are you from, then you reply, “I am from Malaysis”, then I do not give any comment; it is not the same when I reply to you, “Oh Malaysia! I heard it is a wonderful country”.


The sixth is to control your non-verbal communication, which is an important part of communicating. Effective communication needs more than the spoken words. Facial expressions, hands movements, and the way you look at the person, understanding his/her emotions and how you respond play a big role in the effectiveness of your communication.


The seventh is to control your verbal communication means. You have to speak at the listener’s level, choose the right words, and control the tone of your voice. The way you explain the word ‘economy’ to a child, is not the same when you explain it to someone who is your age. You also have to keep your sentences simple and avoid jargons, and avoid whining, complaining, nagging, mumbling, and fast-talking.


The eighth is to become a good listener. We hardly know new information when we are talking. Good listeners are those who maintain good eyes contact, nod, give instant feedback, lean towards the speaker, and encourage the person to continue talking.


The ninth is conveying sincerity, warmth, and interest by giving full attention and focusing on the person and on the topic. It is always easy to determine whether the person is present with his/her mind and body, or with body only, and the mind is elsewhere.

 

The tenth is to avoid interrupting or cutting off the speaker by trying to finish his/her sentence. Let the person, with whom you are communicating, say what he/she wants to convey to you until he/she finishes the sentence, and then respond.


DR. ALI QASSEM'S BOOKS

Islamic Leadership Book | Dr. Ali Qassem

LEADERSHIP FROM AN ISLAMIC PERSPECTIVE

Managers' Dilemmas Book | Dr. Ali Qassem

MANAGERS' DILEMMAS

Going The Extra Mile Book | Dr. Ali Qassem

GOING THE EXTRA MILE

Succession Planning Book | Dr. Ali Qassem

SUCCESSION PLANNING

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