Angry customers - what can we do with them
"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back?
It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it.
Customer Loyalty The Key to Business Success Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to have loyal customers.
Customer Service Done Right Do you provide a service to your customers? You do, if you do any type of work. Are you interested in setting yourself apart from the pack? If so, you can make more money as long as you are committed to providing service that goes above and beyond what is expected.
Customer Service in Business This article gives an overview of the positive effects of having good customer service in the food industry. Return customers, word-of-mouth advertising, and being unique as there has been a decrease of good customer service will be the reward.
Customer Service Skills Training and ROI Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise—I’ve seen anywhere from $6500 to $10,000 quoted per agent!
How to Build a Customer Focused Business You can have the best products but unless you are a ‘customer focused’ business this counts for nothing. So what can you do to build a business which focuses outwardly on the customer, and not inwardly on the business?
How to Get Your Customers Saying ‘Wow’ Small business owners seem to think that the customer is merely an interference. But how can you get your customers all pumped up and ready to do business with you again?
Is Bad Customer Service Killing Your Business
It's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention.
Is The Customer Always Right
Last week I made an early morning trip to a seminar/book promo breakfast to promote my web site. After putting out flyers all over the place I took a moment to step in to the facility and caught a few moments of a morning with Jack Welch, the former CEO of GE.
Seven Behaviors That Cause Problems With Angry Customers Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you're well positioned to completely regain the goodwill of unhappy customers after any service mishap.
Top 7 Things You Must Know Before Dealing with Your Next Difficult Customer Some customers are just plain difficult. They are always complaining, they are picky, know-it-alls, egocentric, faultfinders, constant complainers, unreasonable, demanding…you know these customers. Here are 7 insights that will help you gain the upper hand with difficult customers and ultimately regain their goodwill.
Turn Your Customer Complaint into a Positive The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive.
Turning Customer Service Inside Out
While companies focus on external customer service little attention is being paid to the effect poor internal customer service has on customer satisfaction. By improving customer service within the organization you can enhance the customer service your external customers receive.
What is Customer Service
You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. This is not just about the product or service that you are selling; it's about looking after the people buying them from you too.