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Customer Service Articles 


Customer Service Articles

5 Things NOT to Do With Upset Customers
Learn exactly what not to do when dealing with upset customers.

Angry customers - what can we do with them
"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back?
It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it.

Are you Serious about Customer Service
Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty much the only way you will convert visitors to customers.

Build a strong business with strong customer relationships
Spending the time to maintain strong relationships with customers will keep your core business healthy. Following up with them is essential to strengthen these bonds.

Complaint Letters How to Respond in 7 Simple Steps
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an important role in ensuring good customer service. 

Customer Loyalty The Key to Business Success
Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to have loyal customers.

Customer Relationship Management For A Higher Level Of Customer Service
For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. 

Customer Service Done Right
Do you provide a service to your customers? You do, if you do any type of work. Are you interested in setting yourself apart from the pack? If so, you can make more money as long as you are committed to providing service that goes above and beyond what is expected.

Customer Service in Business
This article gives an overview of the positive effects of having good customer service in the food industry. Return customers, word-of-mouth advertising, and being unique as there has been a decrease of good customer service will be the reward.

Customer Service is Now Customer Care
This article explains how customer service has changed into customer care. The successful restaurants always knew this.

Customer Service Skills Training and ROI
Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise—I’ve seen anywhere from $6500 to $10,000 quoted per agent! 

Delivering Great Customer Service - 10 Tips
One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service. Today, consumers’ expectations are higher than ever and companies that fail to deliver, risk losing market share. Here are 10 Tips for Delivering Good Customer Service.

How to Build a Customer Focused Business
You can have the best products but unless you are a ‘customer focused’ business this counts for nothing. So what can you do to build a business which focuses outwardly on the customer, and not inwardly on the business?

How to Get Your Customers Saying ‘Wow’
Small business owners seem to think that the customer is merely an interference. But how can you get your customers all pumped up and ready to do business with you again?

Is Bad Customer Service Killing Your Business
It's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention. 

Is The Customer Always Right
Last week I made an early morning trip to a seminar/book promo breakfast to promote my web site. After putting out flyers all over the place I took a moment to step in to the facility and caught a few moments of a morning with Jack Welch, the former CEO of GE.

Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business.
Seven Behaviors That Cause Problems With Angry Customers
Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you're well positioned to completely regain the goodwill of unhappy customers after any service mishap.

Seven Ways to Make Your Customers Feel Important
If we put all of our focus on processes, systems, strategies and procedures we may lose track of something very important. Customers are people first.

Ten Ways to Build Client Trust
Clients work with professionals whom they trust. Building trust is an ongoing process. Here are 10 wyas to build trust with both old and new clients.

Tips to Improve Your Customer Loyalty
Statistics show that, on average, U.S. companies lose half of their customers every five years.

Top 6 Things Not to Do With Angry Customers
Avoid these common pitfalls when dealing with tough customers.

Top 7 Things You Must Know Before Dealing with Your Next Difficult Customer
Some customers are just plain difficult. They are always complaining, they are picky, know-it-alls, egocentric, faultfinders, constant complainers, unreasonable, demanding…you know these customers. Here are 7 insights that will help you gain the upper hand with difficult customers and ultimately regain their goodwill.

Turn Your Customer Complaint into a Positive
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive.

Turning Customer Service Inside Out
While companies focus on external customer service little attention is being paid to the effect poor internal customer service has on customer satisfaction. By improving customer service within the organization you can enhance the customer service your external customers receive.

What is Customer Service
You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. This is not just about the product or service that you are selling; it's about looking after the people buying them from you too.

What is changing in Customer Service - The top 5 new things that customers want
Good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service. 

Where Has Customer Service Gone
This articles shows where companies are going with their customer service and what individuals can do about it.

Why Do Your Customers Complain and What Can You Do About It
Having an effective complaint handling process is important but it’s more effective to know what your customers could complaint about and put it right before it happens. But what are the areas that can go wrong?

Why does every company need a CRM Customer Relationship Management
Every company should have at least some basic "CRM Technology" to track and serve their customers.